Payment Policy

Last updated: Today 2026

At Marabelle London, we aim to provide a simple, transparent and secure checkout experience.

This Payment Policy applies to purchases made through marabellelondon.com.

Accepted Payment Methods

We accept the payment methods displayed during checkout.

Depending on availability, these may include:

• Credit or debit card

• Apple Pay

• Google Pay

• Shop Pay

• PayPal

• Other secure payment methods displayed at checkout

The payment methods available to you may depend on your location, device, browser and the payment providers active on our website.

Displaying a payment method on another page of our website does not guarantee that it will be available for every order. The payment options shown during checkout are the methods currently available for your purchase.

Currency and Prices

Unless clearly stated otherwise, all prices on our website are displayed in pounds sterling (GBP).

The total amount payable will be shown before you submit your order.

Where applicable, the total price will include:

• The price of the products

• Applicable taxes, including VAT where required

• Delivery charges

• Any other mandatory charges associated with the order

We will not add optional charges unless you have expressly selected or agreed to them.

Secure Checkout

Payments are processed through Shopify and trusted third-party payment providers.

Marabelle London does not normally receive or store your complete credit or debit card details. Your payment information is submitted directly to the relevant payment provider through the secure checkout system.

Payment providers may use security measures such as encryption, fraud screening and additional identity verification.

Depending on your bank or payment provider, you may be asked to complete an additional verification step before your payment can be authorised.

Payment Authorisation

By submitting an order, you confirm that:

• You are authorised to use the selected payment method

• The payment information provided is accurate and complete

• Sufficient funds or credit are available

• You authorise the relevant payment provider to process the transaction

• You agree to pay the total amount displayed during checkout

Submitting an order does not guarantee that payment will be authorised or that the order will be accepted.

When Payment Is Taken

Depending on the payment method and payment provider, your payment may be authorised or collected when you submit your order.

An order is not considered accepted merely because a payment has been authorised or collected. Order acceptance is governed by our Terms of Service.

Where we cannot accept or fulfil an order after payment has been collected, the relevant amount will be refunded to the original payment method.

Payment Verification and Fraud Prevention

To protect customers and our business, payments and orders may be subject to security and fraud-prevention checks.

We or our payment providers may:

• Verify billing information

• Request additional authentication

• Review unusual transaction activity

• Temporarily delay order processing

• Decline or cancel a transaction where fraud or unauthorised use is reasonably suspected

We may contact you to request additional information where reasonably necessary to verify an order.

We will not ask you to send complete card details by email.

Declined or Failed Payments

A payment may be declined or fail for reasons including:

• Incorrect card or payment details

• Insufficient funds

• An expired payment card

• A billing address mismatch

• Security restrictions imposed by your bank

• Failure to complete identity verification

• A technical problem with the payment provider

• Suspected fraudulent or unusual activity

Where your payment is declined, your order may not be processed.

Marabelle London does not control decisions made by your bank, card issuer or payment provider. Please contact the relevant provider where you require further information about a declined payment.

Pending Payments

In some cases, a payment may appear as pending or temporarily reserved on your account even where an order was not completed.

Pending authorisations are normally controlled by your bank or payment provider. The time required to release a pending amount may vary between providers.

A pending payment does not necessarily mean that Marabelle London has received the funds.

For assistance with a pending authorisation, please contact your bank or payment provider first.

Duplicate Charges

Should you believe that you have been charged more than once for the same order, please check whether one of the transactions is still shown as pending.

Some banks display both a temporary authorisation and the completed transaction for a limited period.

Where you believe that more than one completed payment has been taken, contact us at:

info@marabellelondon.com

Please include:

• Your full name

• Your order number

• The email address used for the order

• The payment dates and amounts

• A screenshot showing the transactions, with sensitive card details hidden

Currency Conversion and Bank Charges

Payments are charged in the currency displayed during checkout.

Where your payment account is held in another currency, your bank, card issuer or payment provider may apply:

• Currency conversion charges

• Foreign transaction fees

• International payment fees

• Its own exchange rate

These charges are determined by your payment provider and are not collected or controlled by Marabelle London.

Please contact your bank or payment provider for information about any applicable fees or exchange rates.

Refunds

Approved refunds will normally be issued to the original payment method used to place the order.

We cannot normally issue a refund to:

• A different card

• A different bank account

• Another payment provider

• Another person

• Cash

After a refund has been issued by us, your bank or payment provider may require additional processing time before the funds appear in your account.

Where the original payment method is no longer available, please contact us. Any alternative refund arrangement will be subject to verification and the options available through the relevant payment provider.

Refund eligibility and return requirements are explained in our Returns and Refund Policy.

Payment Disputes and Chargebacks

Should you believe that a payment is incorrect or unauthorised, please contact us promptly at:

info@marabellelondon.com

We will review the available order and payment information.

Nothing in this section prevents you from contacting your bank, card issuer or payment provider or from exercising any rights available to you.

Knowingly submitting a false payment dispute or chargeback may be treated as fraudulent activity.

Payment Information Errors

Please review your billing and payment information carefully before submitting an order.

Where you notice an error after placing an order, contact us as soon as possible. For security reasons, we may be unable to change payment details after an order has been submitted.

We will never ask you to provide your complete card number, card security code or online banking password by email.

Changes to This Payment Policy

We may update this Payment Policy to reflect changes to:

• Our payment providers

• The payment methods we accept

• Our checkout process

• Applicable legal or regulatory requirements

• Our business practices

Any revised version will be published on this page with an updated revision date.

Changes will not retrospectively alter the payment terms that applied to an order already accepted, unless required by law.

Contact Us

For questions or concerns relating to payments, contact:

Marabelle London
Email: info@marabellelondon.com
Website: marabellelondon.com