Returns and Refund Policy
Last updated:Today 2026
At Marabelle London, we want you to feel confident and comfortable when shopping with us.
This Returns and Refund Policy explains how returns, refunds, exchanges and our 30-day money-back guarantee work.
This policy applies to purchases made through marabellelondon.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
Should you be unhappy with your order, or feel that something is not quite right, please contact us within 30 calendar days of receiving your order.
To submit a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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The reason for your return
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Clear photographs if the item is damaged, faulty or incorrect
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Any other relevant information that may help us assess your request
Our customer service team will review your request and provide you with the appropriate next steps.
Our 30-day money-back guarantee is offered in addition to, and does not replace or restrict, your statutory rights under UK consumer law.
Your Right to Cancel
For most products purchased online, you have the legal right to cancel your order without providing a reason.
You must notify us of your decision to cancel within 14 calendar days of the day on which you, or a person nominated by you, receives the goods.
After notifying us of your cancellation, you must return the goods within a further 14 calendar days.
To exercise your right to cancel, contact us at:
You may provide any clear statement confirming that you wish to cancel your order. Please include your name, order number and the email address used to place the order.
Certain products are excluded from the statutory right to cancel, as explained in the section titled Items That Cannot Be Returned.
Return Instructions
Please contact us before sending an item back so that we can provide you with the correct return instructions and return address.
Do not return products to an address shown on the parcel without first contacting us. The return address may be different from the original dispatch address.
Depending on the product and fulfilment location, an approved return may need to be sent directly to one of our suppliers. This return address may be located outside the United Kingdom, including in China.
Contacting us for return instructions does not affect your statutory right to cancel an eligible order.
Return Delivery Costs
For change-of-mind returns, size changes or unwanted items, you are responsible for arranging and paying the direct cost of returning the product, unless we confirm otherwise.
Where the applicable return address is located outside the United Kingdom, you are responsible for the international return delivery costs for change-of-mind returns.
We strongly recommend using a tracked and insured delivery service and retaining your postage receipt until your return has been completed.
Where an item is confirmed to be faulty, damaged, incorrectly supplied or not as described, Marabelle London will cover reasonable return delivery costs or provide an appropriate return arrangement.
Return Tracking
For returns arranged by you, please provide us with valid tracking information after sending the parcel.
For change-of-mind returns, we may withhold your refund until:
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The returned product has been received at the specified return location; or
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You provide satisfactory evidence that the product has been sent back
If a returned parcel is lost during transit and delivery cannot be confirmed, we may be unable to process the refund. You are responsible for making any claim directly with the delivery company you selected.
This does not apply where Marabelle London arranged or paid for the return delivery.
Condition of Returned Products
To qualify for a full refund under our voluntary 30-day money-back guarantee, products should be returned:
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Unworn
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Unwashed
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Unused
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In their original condition
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With all original labels, tags and packaging, where reasonably possible
You may inspect a product in the same way that you would reasonably inspect it in a physical shop.
We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and functionality.
Products showing signs of excessive wear, washing, use, damage, perfume, stains, make-up marks, odours or alterations may not qualify for a full refund under our voluntary guarantee.
Nothing in this section limits your rights where a product is faulty, damaged, incorrectly supplied or not as described.
Items That Cannot Be Returned
The right to cancel or return an order may not apply to certain products, including:
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Personalised or custom-made products
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Products made to your individual specifications
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Sealed products that are unsuitable for return for health protection or hygiene reasons once the seal has been broken
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Perishable products
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Gift cards that have already been redeemed
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Products that have become inseparably mixed with other items after delivery
Products returned without sufficient information or to an address that was not provided by us may be delayed or refused where we are unable to identify or process the return.
Sale and discounted products remain covered by your statutory consumer rights.
Faulty, Damaged or Incorrect Products
Should your product arrive damaged, faulty, incorrectly supplied or materially different from its description, please contact us as soon as possible at:
Please include:
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Your full name
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Your order number
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A clear description of the issue
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Clear photographs or videos of the product
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Photographs of the packaging and delivery label, where relevant
We will assess the issue and provide an appropriate solution, which may include a repair, replacement, price reduction or refund, depending on the circumstances and your statutory rights.
Where goods are faulty, not of satisfactory quality, not fit for purpose or not as described, you may have the right to reject them and receive a refund within the applicable statutory period.
We will not require you to pay the reasonable cost of returning a product that is confirmed to be faulty, damaged, incorrectly supplied or not as described.
UK Consumer Rights
Nothing in this policy excludes, restricts or otherwise affects your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Goods supplied by Marabelle London must be:
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Of satisfactory quality
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Fit for their intended purpose
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As described
Depending on the circumstances, you may be entitled to reject the goods, receive a repair or replacement, obtain a price reduction or receive a refund.
Our voluntary 30-day money-back guarantee operates in addition to these statutory rights.
Refund Processing
Once your return has been received, or you have provided acceptable evidence that it has been sent where applicable, we will inspect and process your return.
We will notify you by email once your refund has been approved or if further information is required.
Approved refunds will be issued to the original payment method used for the purchase.
Where you exercise your statutory right to cancel, any standard delivery charge paid for the original order will also be refunded. Additional costs resulting from your choice of an enhanced or more expensive delivery method will not normally be refunded.
Refunds will be issued without undue delay and within the time required by applicable UK consumer law.
After we issue the refund, your bank, card provider or payment provider may require additional processing time before the funds appear in your account.
Exchanges
We may be able to offer an exchange, replacement or alternative solution, depending on the circumstances and product availability.
To request an exchange, contact us at:
Please include your name, order number, the product you wish to return and the requested replacement size, colour or product.
Customers are responsible for return delivery costs for voluntary size or colour exchanges unless the product received was faulty or incorrect.
Order Cancellations
Should you need to cancel or amend your order, contact us as soon as possible at:
Where your order has not yet been processed or dispatched, we will make every reasonable effort to cancel or amend it.
Once an order has been processed or dispatched, we may be unable to stop the shipment. You may still be able to return the order after delivery in accordance with this policy and your statutory cancellation rights.
Contact Us
For questions concerning a return, refund, exchange or order cancellation, contact us at: