Shipping Policy
Last updated: Today
At Marabelle London, we aim to ensure that every order is processed carefully, clearly and as efficiently as possible.
This Shipping Policy explains how orders placed through marabellelondon.com are processed and delivered.
Order Processing
Please allow 1–3 working days for your order to be processed after it has been placed.
During this period, we review your order, verify the product and delivery details, and prepare your parcel for dispatch.
Working days are Monday to Friday, excluding UK bank holidays.
Delivery Times
Once your order has been processed and dispatched, delivery usually takes 3–7 working days.
Please note that all delivery times are estimates. Delays may occasionally occur due to courier disruptions, customs inspections, busy promotional periods, bank holidays, incorrect delivery information or other circumstances outside our control.
Direct Supplier Delivery
In some cases, Marabelle London products are dispatched directly by our trusted suppliers.
This allows us to avoid unnecessary handling and helps your order begin its journey as efficiently as possible. Rather than sending an item to our premises before forwarding it to you, the supplier may send it directly to your delivery address.
As a result, some parcels may be dispatched from outside the United Kingdom, including from China.
Delivery Partners
We offer free delivery throughout the United Kingdom.
Depending on the product, the supplier’s location and your delivery address, your order may be delivered by Royal Mail, a local courier or an international delivery partner.
Where tracking is available, your tracking information will be sent to you once your order has been dispatched.
Delivery Costs
Delivery is free for orders sent to addresses within the United Kingdom, unless stated otherwise during checkout.
Incorrect Delivery Information
Please ensure that all delivery details are complete and correct before submitting your order.
Should you notice an error in your delivery address, contact us as soon as possible at:
We will make every reasonable effort to amend your details. However, once an order has been processed or dispatched, we cannot guarantee that changes can still be made.
Delayed Orders
Should your order not arrive within the expected delivery period, please contact us at:
Include your full name, order number and the email address used when placing the order. Our customer service team will review the delivery status and advise you on the appropriate next steps.
Lost or Missing Parcels
When tracking information shows that your parcel has been delivered but you cannot locate it, please first check:
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With other members of your household
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With your neighbours
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Around your property or any designated safe place
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With your local Royal Mail delivery office
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Directly with the courier responsible for the delivery
Should you still be unable to locate your parcel, contact us at:
We will review the available delivery information and assist where reasonably possible.
Questions
For any questions regarding your order or delivery, please contact us at: