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Terms of Service

Last updated: Today 2026

Welcome to Marabelle London.

These Terms of Service govern your use of marabellelondon.com and any orders placed through our website.

Please read these Terms carefully before using our website or placing an order. By accessing our website, creating an account or submitting an order, you agree to be bound by these Terms, together with our:

  • Shipping Policy

  • Returns and Refund Policy

  • Privacy Policy

  • Cookie Policy, where applicable

Nothing in these Terms limits or excludes any statutory rights available to you under applicable UK consumer law.

1. About Marabelle London

Marabelle London is the trading name used for this online store.

The business operating Marabelle London is:

Trading name: Marabelle London
Legal business name: EcomLpm
Business address: van randerodestraat 67
VAT number: 93934858
Email: info@marabellelondon.com
Website: marabellelondon.com

In these Terms, “Marabelle London”, “we”, “us” and “our” refer to the legal business operating the website.

“You” and “your” refer to the person using our website or placing an order.

2. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

  • You are at least 18 years old; or

  • You are using the website with the involvement and permission of a parent or legal guardian; and

  • You have the legal capacity to enter into a binding contract

You must not use our website or products for any unlawful, fraudulent or unauthorised purpose.

3. Using Our Website

You may use our website for personal and lawful purposes.

You agree not to:

  • Violate any applicable law or regulation

  • Submit false, inaccurate or misleading information

  • Attempt to gain unauthorised access to our website or systems

  • Interfere with the security or operation of the website

  • Introduce viruses, malware or other harmful technology

  • Collect or misuse another person’s personal information

  • Use automated systems to scrape, copy or extract website content without permission

  • Use the website to infringe intellectual property or other third-party rights

  • Place fraudulent orders or engage in suspicious payment activity

  • Use our website or content for unauthorised commercial purposes

We may restrict or suspend access to the website where reasonably necessary to protect our customers, systems, legal rights or business operations.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, materials, prices and availability information are accurate.

However:

  • Colours may appear differently depending on your screen, device settings and lighting

  • Product measurements may vary slightly due to manufacturing methods

  • Packaging may differ from the images displayed

  • Minor non-material product variations may occasionally occur

These minor differences do not affect your statutory rights where a product is materially different from its description, faulty, not of satisfactory quality or not fit for its intended purpose.

We will not substitute a materially different product without your agreement.

5. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve it. A product may become unavailable before your order has been accepted.

Where a product is unavailable after you have submitted an order, we will contact you as soon as reasonably possible.

We may offer:

  • A suitable alternative, which you are free to decline

  • A later delivery date, with your agreement

  • Cancellation and a full refund

We will not send a substitute product without informing you and obtaining your agreement where the substitute is materially different.

6. Prices

Unless stated otherwise, prices displayed on our website are shown in pounds sterling.

The total price payable by you will be displayed before you submit your order.

Where applicable, the price displayed at checkout will include:

  • Applicable taxes

  • Delivery charges

  • Any other mandatory charges payable by you

Free delivery applies only where clearly stated on our website or during checkout.

We may change product prices at any time. Price changes will not affect orders that have already been accepted, except where permitted by law or where an obvious pricing error has occurred.

7. Pricing and Listing Errors

We make reasonable efforts to ensure that prices and product information are correct.

Occasionally, a product may be incorrectly priced or described.

Where we identify an error before accepting your order, we may:

  • Contact you and ask whether you wish to proceed using the correct information; or

  • Reject the order and refund any amount already paid

We will not charge you a higher price without your express agreement.

Where an error is obvious and could reasonably have been recognised as an error, we may decline or cancel the affected order where legally permitted.

8. Placing an Order

Before submitting an order, you will have an opportunity to review your basket and correct certain errors.

When placing an order, you agree to provide information that is:

  • Accurate

  • Complete

  • Current

  • Not misleading

This includes your name, email address, billing information, delivery address and payment details.

You are responsible for checking your order and delivery details before completing your purchase.

9. Order Confirmation and Contract Formation

After submitting an order, you will normally receive an automated order acknowledgement by email.

This acknowledgement confirms that we have received your order. It does not necessarily mean that your order has been accepted.

A binding contract is normally formed when:

  • We send you a dispatch confirmation; or

  • Your order is dispatched, whichever occurs first

The contract will relate only to the products confirmed in the dispatch notification.

We may decline an order before acceptance for a legitimate reason, including:

  • The product is unavailable

  • Payment cannot be authorised

  • Your delivery address cannot be serviced

  • The order contains incorrect information

  • An obvious pricing or listing error has occurred

  • We reasonably suspect fraud or unauthorised payment activity

  • Legal or regulatory restrictions prevent us from fulfilling the order

  • The quantity ordered suggests unauthorised resale or commercial activity

Where payment has already been taken for an order we cannot accept, the amount paid will be refunded to the original payment method.

10. Refusing or Cancelling Orders

We may refuse, limit or cancel an order before it has been accepted where we have a reasonable and lawful reason to do so.

After an order has been accepted, we will only cancel it where:

  • You request cancellation and cancellation remains possible

  • We are legally entitled to cancel

  • We cannot fulfil the order because of circumstances outside our reasonable control

  • A product becomes unavailable and no acceptable alternative can be agreed

  • There is a material error that cannot reasonably be corrected

  • Fraudulent or unlawful activity is identified

Where we cancel an accepted order, we will notify you and refund amounts paid for products that will not be supplied.

This section does not affect your statutory cancellation or refund rights.

11. Payments

We accept the payment methods displayed during checkout.

These may include:

  • Credit or debit cards

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal, where available

  • Other payment options displayed at checkout

By submitting payment details, you confirm that:

  • The information provided is accurate

  • You are authorised to use the selected payment method

  • Sufficient funds or credit are available

  • You authorise the relevant payment provider to process the transaction

Payments are processed through third-party payment providers. Marabelle London does not normally receive or store your complete payment card details.

We may conduct or use automated fraud and security checks before accepting an order.

12. Promotions and Discount Codes

Promotions, sale prices and discount codes may be subject to separate conditions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash

  • Only one discount code may be used per order

  • Codes must be entered before completing checkout

  • Discounts cannot normally be applied retrospectively

  • Promotions may be limited to selected products or customers

  • Promotions may have an expiry date

  • Delivery charges may be excluded from percentage discounts

We may withdraw or correct a promotion where there is an obvious error, misuse or fraudulent activity.

Withdrawal of a promotion will not affect an order already accepted, unless the promotion was applied fraudulently or as a result of an obvious error.

13. Delivery

Delivery arrangements, estimated delivery times and any applicable delivery charges are described in our Shipping Policy and during checkout.

Delivery dates are estimates unless we have expressly agreed a guaranteed delivery date with you.

We will make reasonable efforts to deliver your order within the stated timeframe. Delays may occur due to customs procedures, courier disruption, public holidays, adverse weather, peak trading periods or other circumstances outside our reasonable control.

We will contact you where we become aware of a significant delay.

Nothing in these Terms removes any right you may have where goods are not delivered within an agreed or legally required timeframe.

14. Direct Supplier Fulfilment

Some products may be dispatched directly by our trusted suppliers or fulfilment partners.

These suppliers may be located outside the United Kingdom, including in China.

Direct supplier fulfilment means that your order may be sent directly from the supplier to your delivery address rather than first being sent to Marabelle London.

Regardless of which supplier or fulfilment partner dispatches your order:

  • Your purchase contract remains with Marabelle London

  • Marabelle London remains your point of contact

  • Your UK statutory consumer rights remain unaffected

  • The supplier does not replace Marabelle London as the responsible seller

Further information is available in our Shipping Policy and Privacy Policy.

15. Delivery Information

You must provide a complete and accurate delivery address.

Where incorrect or incomplete information causes a delivery failure, delay or returned parcel, we may ask you to pay reasonable additional delivery costs before the order is sent again, provided those costs are explained to you in advance.

We will not be responsible for delays caused solely by inaccurate information supplied by you. This does not affect our responsibility for mistakes made by us or our delivery partners.

16. Risk and Ownership

Responsibility for the products passes to you when the goods are delivered to:

  • You

  • A person identified by you to receive them

  • A safe place or collection point specifically authorised by you

Ownership of the products passes to you once we have received full payment.

Nothing in this section affects your rights where products are lost, damaged or incorrectly delivered before responsibility has passed to you.

17. Cancellations, Returns and Refunds

Cancellations, returns, exchanges and refunds are governed by our Returns and Refund Policy.

For most products purchased online, UK consumers have a statutory right to cancel within the applicable cancellation period, subject to certain legal exceptions.

Our voluntary 30-day money-back guarantee is offered in addition to your statutory rights and does not replace or restrict those rights.

Please contact us before returning an item so that we can provide the correct return instructions and address.

Contact:

info@marabellelondon.com

18. Faulty, Damaged or Incorrect Products

Products sold by Marabelle London must meet the standards required by applicable UK consumer law.

Products must be:

  • Of satisfactory quality

  • Fit for their intended purpose

  • As described

Should you receive a faulty, damaged, incorrect or materially misdescribed product, contact us as soon as possible at:

info@marabellelondon.com

Please include your order number, a description of the issue and clear photographs or videos where relevant.

Depending on the circumstances and your statutory rights, an appropriate remedy may include:

  • A repair

  • A replacement

  • A price reduction

  • A refund

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

19. Customer Accounts

You may be able to create a customer account on our website.

You are responsible for:

  • Keeping your login information confidential

  • Providing accurate account details

  • Updating your information when it changes

  • Informing us if you suspect unauthorised access

You must not share your account for fraudulent or unlawful purposes.

We may suspend or close an account where we reasonably believe it is being used unlawfully, fraudulently or in breach of these Terms.

Closing an account does not remove any obligations relating to existing orders or outstanding payments.

20. Reviews and Other Content

Where our website allows you to submit reviews, photographs, comments or other content, you confirm that:

  • The content reflects your genuine experience or opinion

  • You have the right to submit it

  • It does not infringe another person’s rights

  • It is not unlawful, threatening, abusive, discriminatory or defamatory

  • It does not contain malicious software, spam or misleading advertising

You retain ownership of your content.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content for operating and promoting Marabelle London, subject to applicable privacy and consumer protection law.

We may remove content where we reasonably believe it breaches these Terms or applicable law.

We will not suppress or manipulate genuine reviews solely because they are negative.

21. Intellectual Property

Unless stated otherwise, all intellectual property rights relating to our website and its content belong to Marabelle London or the relevant content owner.

This includes:

  • Text

  • Photographs

  • Graphics

  • Logos

  • Branding

  • Product descriptions

  • Videos

  • Website design

  • Page layouts

  • Software and code

You may view and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, republish, distribute, sell, modify or commercially exploit our content without prior written permission, except where permitted by law.

22. Third-Party Tools and Links

Our website may contain links to third-party websites or provide access to third-party services.

These may include:

  • Payment services

  • Delivery tracking services

  • Social media platforms

  • Advertising platforms

  • Shopify applications

  • External websites

We do not control third-party websites and are not responsible for their independent content, availability, security or privacy practices.

Your use of a third-party service may be subject to that provider’s own terms and privacy policy.

Nothing in this section excludes responsibility where the third party acts as our agent or where responsibility cannot lawfully be excluded.

23. Website Availability

We aim to keep our website accessible and functioning correctly.

However, we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or restrict access for:

  • Maintenance

  • Security updates

  • Technical issues

  • System improvements

  • Circumstances outside our reasonable control

We will take reasonable steps to restore the website where possible.

Website unavailability does not affect contracts that have already been formed or your existing consumer rights.

24. Personal Information

We process personal information in accordance with our Privacy Policy and applicable UK data protection law.

Our Privacy Policy explains:

  • What information we collect

  • How we use it

  • Who we share it with

  • How long we retain it

  • Your data protection rights

  • How to contact us about privacy

Please review the Privacy Policy before using our website or placing an order.

25. Our Responsibility to You

We are responsible for loss or damage that is a foreseeable result of:

  • Our breach of these Terms

  • Our failure to use reasonable care and skill

  • Our failure to comply with applicable law

Loss or damage is foreseeable where it was an obvious consequence of our breach or where both parties knew it might occur when the contract was formed.

We are not responsible for losses that:

  • Were not reasonably foreseeable

  • Were caused by inaccurate information supplied by you

  • Were caused by your unlawful or improper use of the website

  • Could reasonably have been avoided by following instructions provided to you

Our products and website are intended for personal consumer use. We are not responsible for business losses, loss of profit, loss of revenue or loss of business opportunity arising from a consumer purchase.

26. Liability That Cannot Be Excluded

Nothing in these Terms excludes or limits our responsibility for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Breach of your statutory consumer rights

  • Defective products where liability cannot legally be excluded

  • Any other liability that cannot lawfully be excluded or restricted

Any limitation of liability in these Terms applies only to the extent permitted by law.

27. Events Outside Our Reasonable Control

We are not responsible for delays or failure to perform obligations caused by events outside our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Transport disruption

  • Customs delays

  • Industrial disputes

  • Government restrictions

  • Public health emergencies

  • Telecommunications or internet failures

  • Disruption affecting delivery providers or suppliers

Where such an event occurs, we will:

  • Contact you where reasonably possible

  • Take reasonable steps to minimise the delay

  • Resume performance as soon as reasonably possible

Where a delay is substantial, you may have the right to cancel the affected order and receive a refund for products not supplied.

28. Changes to These Terms

We may update these Terms to reflect changes to:

  • Applicable law

  • Our business practices

  • Our services

  • Our website

  • Our payment or delivery arrangements

Updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply to future website use and future orders.

The Terms in effect when an order is accepted will continue to apply to that order unless:

  • A change is required by law; or

  • You expressly agree to the change

Your statutory rights will not be reduced retrospectively.

29. Transfer of Rights

We may transfer our rights and obligations under a contract to another business, provided this does not reduce your rights or materially affect our obligations to you.

We will notify you where such a transfer materially affects you.

You may only transfer your rights or obligations under these Terms where we agree in writing or where the law permits you to do so.

30. Severability

Each section of these Terms operates separately.

Where a court or competent authority determines that a particular provision is unlawful or unenforceable, the remaining provisions will continue to apply.

Any unlawful or unenforceable provision will be interpreted or adjusted only to the minimum extent necessary.

31. No Waiver

Where we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

A delay in taking action does not prevent us from taking action later.

This section does not affect any limitation period or other rule imposed by law.

32. Third-Party Rights

Unless expressly stated otherwise, these Terms are between you and Marabelle London.

No other person has the right to enforce these Terms, except where applicable law provides otherwise.

33. Complaints

Should you have a complaint concerning an order, product or service, contact us at:

info@marabellelondon.com

Please include:

  • Your full name

  • Your order number

  • A clear description of your complaint

  • The outcome you are seeking

  • Any relevant photographs or supporting information

We will review your complaint and aim to provide a fair response within a reasonable period.

Nothing in this complaints process prevents you from exercising your statutory rights or seeking independent consumer advice.

34. Governing Law and Courts

These Terms and any contract between you and Marabelle London are governed by applicable UK law.

Where you are a consumer living in the United Kingdom, you retain the benefit of any mandatory consumer protections applicable in the part of the United Kingdom where you live.

You may bring legal proceedings in the courts with jurisdiction over your place of residence where applicable.

Nothing in this section limits any right you have to bring proceedings in another court that has jurisdiction under applicable law.

35. Contact Us

For questions about these Terms of Service, contact:

Marabelle London
Legal business name: [INSERT LEGAL BUSINESS NAME]
Business address: [INSERT GEOGRAPHICAL BUSINESS ADDRESS]
Email: info@marabellelondon.com
Website: marabellelondon.com